Why can’t I add more applications to my group? Applications can be added to a group (maximum of 50) as long as payment is NOT made. Once you have applied for a group, you have 7 days to pay. Once the group is paid, you will no longer be able to add applications to the group. To submit more applications, you can either create a new group or submit individual applications. Since the opportunity to travel with ESTA is not dependent on how your travel partners have applied, it does not matter whether you apply in a group or individually.

What should I do if my passport information has changed or expired? If you get a new passport or there are changes to your passport information, you must apply for a new travel authorization and pay the appropriate fees. For a complete list of information you can change after you apply, see "What Information Can I Update?

My group is locked and I cannot use the Group ID. How can I access my application? You can access any individual application in the group by selecting "Check Individual Status" under "Check ESTA Status".

How do I retrieve my application? Select "Check ESTA Status" from the navigation menu or "Check Existing Application" from the home page. Restoring an individual application If you know your application number, enter your passport number, date of birth, and application number. NOTE: The application number was sent to the email address listed on your ESTA application. If you do not know your application number, enter your passport number, country of citizenship, passport issue date, passport expiration date, and date of birth. Restoring an group application The following information about the group contact person is required in order to receive group [...]

How can I correct a mistake regarding Passport Issuance Date or Passport Expiration Date after completing my application? The applicant can update the passport issuance date or the passport expiration date as long as the application is not paid for. If the applicant enters an incorrect passport issuance date or passport expiration date after the ESTA application has been paid, the traveler will have to reapply for a new travel authorization. The appropriate fee will be charged for each new application submitted. The previous application will be cancelled.